Email Etiquette: Write More Effective Emails At Work

How to write emails that get results. How to write emails that build better working relationships.

What you’ll learn
Write punchier, more powerful emails every time
Contribute to a positive workplace culture through email
Never write an embarrassing or ineffective email ever again
Save time and eliminate stress when writing your next email
Apply simple layout tricks to adapt your emails for readers on mobile
Avoid accusations of bullying, back-covering and discrimination in your emails
Requirements
You should be using email most days as part of your work
Description
Do you worry your emails aren’t having the impact you’d like?
Do you often have to chase people to respond to your emails?
Would you like to save time when writing emails?
Want to know how to get your message across in an email clearly, concisely and compellingly?
From one of Udemy’s top writing instructors comes this short, sharp course on email etiquette. In it you’ll discover how to
– follow a proven formula for structuring effective emails
– write for international readers by understanding a key principle of intercultural communication
– strike the right tone of voice and level of formality
– get a desired response from your reader by following a key golden rule when crafting any email
– adapt your emails to reflect the switch from desktop to mobile
– maintain a positive workplace culture through email
– avoid accusations of bullying, back-covering and discrimination in your emails
– craft a subject line that maximises your chances of your email being read
– create an out of office reply that will empower your team to handle things smoothly while you’re away
– proofread your email effectively to avoid those embarrassing howlers
You’ll also get a downloadable coursebook, including a 7-point checklist to print out and keep by your desk so you never write an ineffective email ever again.
So stop stressing over what to say and how to say it.
Enrol now to make your very next email as punchy, powerful and persuasive as possible.

Overview

Section 1: Welcome to the course!

Lecture 1 Is this course for you?

Lecture 2 Course ebook

Section 2: What to say in an email – and how to say it

Lecture 3 Pre-quiz: what to say in an email and how to say it

Lecture 4 International team? Cultural considerations when writing emails

Lecture 5 SCRAP – how to structure your email

Lecture 6 Exercise: apply the SCRAP formula to this real-life email (15 mins)

Lecture 7 Exercise answer: apply the SCRAP formula to this real-life email

Lecture 8 NEW: Email template for SCRAP

Lecture 9 How to write clearly with the rule of one

Lecture 10 NEW: How to reply to a confusing email

Lecture 11 NEW: Email template for TIC

Lecture 12 Layout tips for better emails

Lecture 13 What to say and how to say it: key points to remember

Section 3: When to say it by email (and when not to)

Lecture 14 Pre-quiz: when to email (and when not to)

Lecture 15 Things you should never say in an email

Lecture 16 When to email – and when not to

Lecture 17 How long should you take to reply to every email?

Lecture 18 When to email – and when not to: key points to remember

Section 4: Email greetings, sign-offs, signatures and subject lines

Lecture 19 Pre-quiz: email greetings, sign-offs, signatures and subject lines

Lecture 20 Email greetings – how to address your recipient politely and professionally

Lecture 21 Email sign-offs and signatures – how to end politely and professionally

Lecture 22 How to write a compelling subject line

Lecture 23 Greetings, sign-offs, signatures and subject lines: key points to remember

Section 5: More email best practices

Lecture 24 Pre-quiz: more email best practices

Lecture 25 Urgent emails: when to flag them as important or high priority (and when not to)

Lecture 26 How to use the ‘To’ field, ‘Cc’, ‘Bcc’ and ‘Reply all’

Lecture 27 Best practice for sending attachments

Lecture 28 How to write a helpful out of office message

Lecture 29 Proofreading your email – including the one thing you must ALWAYS check!

Lecture 30 Email best practice: key points to remember

Section 6: Final thoughts

Lecture 31 Download your course certificate

Lecture 32 Bonus lecture: special offers on my other courses

A recent graduate who’s new to the workplace,A manager seeking to build a positive team culture,An experienced professional who wants to write more persuasive emails,This course is NOT aimed at people writing sales or direct marketing emails