Learning It Help Desk For Beginners

Must know skills for Helpdesk and Service Desk Professionals!!

What you’ll learn
Further understanding on key IT technologies
Basics around Windows 10 administration and support
IT Hardware overview and troubleshooting
Active Directory and how to use it
Basics on what Servers are
and much much more!!
Requirements
Basic Computer Knowledge
Desire to get that next job and improve your technical understanding
Description
In this course we will cover a number of technology items, focusing on the Help Desk Professional. If you are new to IT, or have been in technology for sometime, this course will give you the foundation that you need to either get that IT job, get promoted, or improve your existing tech skillset.This course will give you the essential and foundational technical skills for those who currently work in technology, as well as those who want to get into the IT industry.In this course we’ll provide you with -Further understanding on key IT technologiesBasics around Windows 10 administration, troubleshooting and supportIT Hardware overview, setup and troubleshootingAD (Active Directory) and how to use ADAn overview of DHCP?Basics on what Servers areDo I need to be an expert?No, this course is designed for people who are excited about technology and may be either working in technology or looking at getting into IT. It’ll provide a list of key skills for anyone aspiring to work in technology, and improve providing an overview of core system and network technologies.Why this course?This course will be easy to understand, and give you an overview of the necessary IT skills you need to know.You’ll soon start to see why so many people love working in Technology. I love it, and hope that you do also!!Of course this is only the beginning of your learning journey. Continuing to improve on your tech skills more and more will help you in being a highly skilled IT professional!

Overview

Section 1: Introduction

Lecture 1 Instructor & Course Introduction

Lecture 2 Different IT Support Levels

Section 2: Microsoft Windows

Lecture 3 Using Windows 10 – Basic Overview

Lecture 4 Computer Names and Naming Conventions

Lecture 5 Installing and Deleting Apps

Lecture 6 Troubleshooting – OS, Software, Hardware

Lecture 7 Installing Windows 10 from USB (optional)

Section 3: Hardware

Lecture 8 PC Parts – Laptops and Desktops – Outside

Lecture 9 PC Parts – Laptops and Desktops – Inside + Upgrades

Lecture 10 How to Hook Up Dual Monitors

Section 4: Active Directory

Lecture 11 What is a Domain and Active Directory (AD)

Lecture 12 AD Overview

Lecture 13 Creating a new OU’s and User in AD

Lecture 14 Creating a new Computer Account in AD

Lecture 15 Reset user passwords

Lecture 16 Managing and using Users, Security Group

Lecture 17 Joining a PC (Windows 10) to the Domain

Lecture 18 Joining a Mac to the Domain (Bonus)

Section 5: Networks and Tools

Lecture 19 What is DHCP

Lecture 20 IP addresses (DHCP vs Static) – Mac & PC

Lecture 21 Hardware Drivers

Lecture 22 Remote Desktop Manager

Section 6: Servers and Virtualisation – Basic Overview

Lecture 23 What is a Server

Lecture 24 Physical vs Virtual Servers

Lecture 25 Servers in the Cloud

Section 7: Few Final Thoughts

Lecture 26 Helpdesk Ticketing System and Triage

Lecture 27 Helpdesk Pro Outro

IT Graduates,IT Technicians,Helpdesk Analysts,Service Desk Analysts