How To Give Feedback To Poor Performing, Difficult People

Performance Management-How to Communicate Expectations and Hold Employees Accountable for Results

What you’ll learn
Set and communicate clear expectations to your employees
Confidently confront poor performance and non-compliant behavior
Create a climate that brings out the best in your people
Improve the performance and morale of your organization
Know how to gain support from other leaders

Requirements
Experience as a leader or manager in a small to large company

Description
Many leaders, managers, and supervisors do a poor job of giving feedback or confronting problem performance or behavior. Doing so is challenging and it often seems easier to ignore or side-step sensitive issues hoping they’ll go away. Unfortunately they don’t. Problems fester and the difficult people who fail to meet expectations become a toxic influence on their coworkers and drag down the morale or performance of the majority. Therefore, developing the confidence and ability to have difficult conversations and offer honest feedback to poor performing people is a necessary skill for any leader, supervisor or manager and a necessary ingredient for building a great organization. The purpose of this course is to teach you how. You’ll learn how to set and communicate your expectations and then hold people accountable. You’ll also learn a proven, 7-step strategy for giving feedback to difficult or non-compliant people. I’ll illustrate these concepts with multiple case studies and scenarios that will help you learn and apply these strategies to your current relationships with your employees.By watching this course on how to give feedback, you will be able to:Build trust and goodwillCreate a climate which brings out the best in peopleLearn best practices in managing peopleClarify “non-negotiables” in three critical areasSet clear performance expectations for individual employeesConfront and give feedback to poor performing peopleGain support from other leaders

Overview
Section 1: Introduction to Performance Management

Lecture 1 Introduction

Lecture 2 All Course Handouts and Exercises

Section 2: Performance Management: Setting the Stage

Lecture 3 Getting the Most from this Course

Lecture 4 Best Practices for Handling Difficult Employees

Lecture 5 Case Study: The Frustrated Supervisor

Section 3: Strategies & Tools for Managing Difficult Employees

Lecture 6 Setting Expectations

Lecture 7 The Confronting Skill

Lecture 8 Confronting Skill Reference Guide + Worksheet

Lecture 9 Guidelines for Confronting

Lecture 10 Reference Guide: Guidelines for Confronting

Lecture 11 Progressive Discipline

Section 4: Confronting Skill Scenarios

Lecture 12 The Class Clown

Lecture 13 The Tardy Employee

Lecture 14 Talking Behind the Back

Lecture 15 Harassment Scenario

Lecture 16 Course Conclusion

Lecture 17 Bonus Lecture

Anyone who manages or supervises people,Owners of small business,Leaders who have to deal with difficult employees