The 4 Pillars of Successful Negotiation

Negotiating with anyone can feel intimidating, but even more so when it is with someone you perceive to be more powerful than you—such as your manager, a recruiter, or a customer. Being strong, smart, and confident at negotiating is critical to reaching your goals in any field. This course helps you prepare for those conversations, avoid the typical traps, deal with more difficult negotiators, improve business relationships, and achieve ethical win-win outcomes.

This dynamic video course is delivered by Debra Stevens—trainer, coach, keynote speaker, and author—who shows you the ins and outs of being a successful negotiator. Through real-world scenarios role played by a team of business actors, you’ll see first-hand what to avoid and how to apply effective negotiating strategies.

The course begins with the first pillar, “Self-Management and Confidence,” which lays the foundation for success by emphasizing the importance of self-assurance and strategic thinking. Through insightful discussions on setting up win-win situations and understanding the delicate balance between relationships and results, you will learn to navigate negotiations with confidence even in challenging circumstances. You will learn how to spot and deal with behaviors that can slow down negotiations and learn assertiveness techniques to safeguard your interests and foster mutually beneficial outcomes.

The course delves deeper into the strategic aspects of negotiation in the second pillar, “Build Confidence through Preparation.” You will uncover techniques for managing unproductive thinking patterns, effectively planning and preparing for negotiations, and establishing clear boundaries to improve your confidence and negotiation skills. With a focus on strategic preparedness, you will approach negotiations with clarity, conviction, and a competitive edge.

The third pillar addresses the importance of “Creating a Positive Environment” that encourages positive productive discussions and enhances mutual understanding. You will learn strategies for fostering positivity, understanding the needs of others, and mastering techniques for successful discussions. Armed with these skills, you will elevate your negotiation dynamics, cultivate collaborative relationships, and pave the way for successful outcomes.

Finally, you will unlock the key stages of negotiation in the fourth pillar, “The Negotiation Process,” and gain practical strategies for proposing, bargaining, and reaching agreements with confidence.

With tips, reflective exercises, and comprehensive supporting materials, this video course empowers you to move beyond conventional negotiation methods, adopt new viewpoints, and embark on a journey toward mastering negotiation skills.

Career Success Series

The Career Success Series from Pearson addresses essential skills for your personal and professional development in the areas of communication, presentation, critical thinking, teamwork, leadership, problem solving, and resilience. These skills are critical for any industry, any job title, and any career stage—whether you’re just starting or have been in the workforce for years. Expert trainers deliver practical tools and techniques you can use to enhance your resume, excel in your career, or simply enrich your life skills.

Learn How To

Set yourself up for a win-win negotiation scenario.
Recognize and address a lack of confidence in negotiation situations.
Identify three types of behaviors to avoid in negotiations: passive, aggressive, and passive-aggressive.
Use assertiveness techniques to assert your interests effectively.
Understand the rights and needs of both parties involved in negotiations.
Determine when it is appropriate to influence and when to negotiate.
Define the reasons behind negotiation strategies and navigate them effectively.
Manage unhelpful thinking patterns through techniques such as catching, labeling, and reframing.
Know what to trade.
Create a positive negotiation environment through effective communication strategies such as questioning, listening, signaling, and floating ideas.
Analyze strengths, power bases, and the needs of the other party in negotiation preparation.
Establish clear boundaries and finalize negotiation objectives and parameters.
Handle dirty tricks and deadlocks.

Who Should Take This Course

Anyone who has to manage multiple stakeholders and negotiate timelines, resources, etc. This course is especially relevant for sales professionals or account managers in any industry who have to negotiate contracts or deals or with suppliers for services or products.

About the Instructor

Debra Stevens, trainer, coach, inspiring speaker, and founder of Debra Stevens Training and Coaching has been running award-winning experiential workshops on conscious human skills for more than 26 years. Her training and speaking have taken her all over the world. She has worked with thousands of people at all levels in companies such as Coca-Cola, Network Rail, Santander, Stena Line, and Hovis, improving their human skills and helping them to be more successful leaders, salespeople, customer service operatives, business owners, parents, friends, and partners. She is the author of Stand Out.

https://www.oreilly.com/videos/the-4-pillars/9780135336861/