Leveraging AI in Contact Centers: Overcoming Volume and Improving Customer Experience

In this course, customer service expert Blake Morgan equips you with valuable insights, practical strategies, and best practices for harnessing the power of AI to enhance customer service, improve efficiency, and drive business growth in the context of your contact centers. Learn how to develop a comprehensive AI strategy for your contact center, identifying key areas where AI can be leveraged to improve customer service and operational efficiency. Go over assessing your organization’s readiness for AI implementation and identify the necessary steps to prepare the contact center staff for successful AI adoption. Find out how to evaluate and select appropriate AI solutions for your contact center and how to implement these solutions effectively. Plus, explore the importance of continuously monitoring and optimizing the performance of your AI-enabled contact center operations using relevant KPIs, feedback from stakeholders, and data-driven improvements.