Build Your Communication Skills as a Frontline Manager

Strong communication skills are essential for frontline managers, as they work to ensure that directives, expectations, and feedback are effectively communicated to their teams. In this course, retail operations leader and customer service expert Felix Felix shares invaluable insights to help you build your communication skills as a frontline manager. Explore strategies to lay the groundwork for success, including prioritizing regular check-ins and identifying your team’s unique communication styles. Learn strategies that you can implement to elevate your verbal, nonverbal, written, and cross-cultural communication skills. Plus, discover how you can leverage communication skills to navigate conflicts and difficult conversations. After completing this course, you’ll be able to skillfully foster team connections, elevate your communication prowess, host engaging meetings, establish a feedback culture, and adeptly handle conflicts for successful frontline management.