Last updated 8/2024
MP4 | Video: h264, 1280×720 | Audio: AAC, 44.1 KHz, 2 Ch
Language: English | Duration: 57m | Size: 1.19 GB
Use Simple Psychological Tools to Give Your Sales and Service an Edge!
What you’ll learn
Learn the role that psychology plays in the restaurant and bar industry.
Learn the difference between “upselling” and actually selling based upon service.
Learn 19 basic psychological tools tailored for the industry.
Learn how to apply these tools, individually or in concert to increase your sales and enhance your guests’ experience.
Requirements
None. It is however recommended to be working in the restaurant & bar or the retail industry.
Description
In this course, dive into how psychology plays a part in the restaurant and bar experience. We’ll dive into 19 highly effective yet simple to use tools that’ll boost your service and your sales!The tools you’ll learn are:1. Basic Body Language.2. Building Excitement.3. Give & Take.4. Social Proof.5. Idiot Proofing.6. Story Time!7. Build Authority.8. “It’s Really Rare.”9. “It’s All for You, Baby!”10. “But, it’s Really All About Me.”11. “Three is a Magic Number.”12. Contrast13. Sacrifice14. Financial Planning15. “Similar Sounding Sounds Sound Spectacularly Spiffy.” (Alliteration)16. “Ride or Die Motherf*ckers.”17. Ego Pumping18. “You & Me Against the World.”19. “Bring in the MVP!”These are simple enough yet massively underused tools. We’ve gleaned these from all over. Some are commonly used in sales but in different industries such as the diamond industry. Some are literary & speechwriting tools & there’s even one or two used by intelligence agencies.This is not some step by step guide. It’s a tool box. Every venue and every guest interaction is different not to mention every server or bartender. By having these tools you’ll be able to apply what’s needed when it’s needed!
Who this course is for
Waiters, bartenders and retail workers looking for an edge.
