Master Active Listening

Unlocking the Power of Genuine Communication

What you’ll learn
Benefits of Active Listening: Understand how active listening enhances trust, strengthens relationships, reduces misunderstandings, and promotes collaboration.
Techniques to Enhance Listening and Promote Understanding: Learn practical techniques like paraphrasing, asking open-ended questions, and using nonverbal cues
Key Strategies for Encouraging Mutual Understanding: Discover strategies to identify common goals, clarify points, and constructive feedback
Case Studies Illustrating Active Listening: Analyse real-world case studies that demonstrate the impact of active listening in resolving conflicts and improving
Communicating with non-native speakers
Understanding Non-native speakers
Strategies for online communication with native and non-native speakers
The Role of technology on listening
Using AI to improve your active listening skills

Requirements
At least an upper-intermediate (B2) level of English

Description
Welcome to Master Active Listening, Unlocking the Power of Genuine Communication, the third module in the Mastering Effective Communication in Diverse Workplaces series. Building on insights from our previous modules—Psychological Barriers to Effective Communication and Mastering Emotional Intelligence for Effective Management—this course explores the critical role of active listening in enhancing workplace communication.Mastering effective communication is essential for professional success. This course will equip you with practical skills to improve your active listening abilities, fostering genuine connections and deeper understanding in every interaction.In this course, you will learn:Benefits of Active Listening: Discover how active listening enhances trust, strengthens professional relationships, and reduces misunderstandings in the workplace.Techniques to Enhance Listening Skills: Gain practical techniques such as paraphrasing, asking open-ended questions, and utilising effective nonverbal communication.Key Strategies for Mutual Understanding: Learn strategies to identify common goals and create safe spaces for open and constructive dialogue.Real-World Case Studies: Analyse case studies that illustrate the positive impact of active listening in resolving conflicts and improving teamwork.What makes this course different from other courses on Active Listening Skills?1. Addressing Communication with Non-Native Speakers: We tackle the unique challenges of active listening when communicating with non-native speakers, ensuring you can adapt and respond effectively in diverse environments.2. Online Meeting Dynamics: We explore how virtual communication, such as online meetings, can affect active listening and offer strategies to overcome common barriers, from technical distractions to the absence of non-verbal cues.3. Leveraging Technology and AI: This course introduces cutting-edge tools like ChatGPT to help you practice and enhance your active listening skills. You’ll learn to use AI for real-time practice, helping you improve faster.Engage in interactive exercises that will boost your confidence to navigate challenging conversations and foster a collaborative workplace culture. Join me to unlock the power of genuine communication and elevate your professional interactions.

Overview
Section 1: Introduction

Lecture 1 Introduction

Section 2: Avoiding Distractions

Lecture 2 Eliminate Distractions and Focus on the Conversation

Section 3: Paraphrasing

Lecture 3 Repeat back what you heard in your own words to confirm understanding

Section 4: Asking for Clarification

Lecture 4 Clarification and Confirmation

Section 5: Empathy

Lecture 5 Demonstrating Interest and Understanding with Empathy

Section 6: Non-Verbal and Short Verbal Cues

Lecture 6 Use Non-Verbal/Short Verbal Cues to Demonstrate Active Listening

Section 7: Key Strategies

Lecture 7 Key Strategies for Active Listening

Section 8: The 3 levels of Listening

Lecture 8 1-2-3 Listening

Section 9: Listening to and Understanding Non-Native Speakers of English

Lecture 9 How to communicate better Internationally

Section 10: The Role of Technology

Lecture 10 Techniques to Listen Online (also with non-native speakers)

Section 11: AI and Active Listening

Lecture 11 How to Use AI to Improve Active Listening

Section 12: Case Studies

Lecture 12 Case Studies

Section 13: Reflection Questions and What’s Next?

Lecture 13 Time to Reflect

Section 14: End of course Quiz

Managers and Team Leaders: Leaders wanting to enhance their listening skills to create a supportive and productive team atmosphere.,Counsellors and Coaches: Supportive roles needing to master active listening to provide effective guidance and support.,Human Resources Personnel: HR professionals looking to refine listening techniques to better understand employee concerns.,Sales and Customer Service Representatives: Those interacting with clients, where effective listening is key to understanding needs and building relationships.,Educators and Trainers: Teachers and trainers aiming to improve their listening skills for better engagement with students or trainees.,Individuals Seeking Personal Development: Anyone wanting to improve interpersonal skills and emotional intelligence for growth.,People Working in International/Multicultural Environments: Those working with native-and non-native speakers

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