Published 11/2024
MP4 | Video: h264, 1280×720 | Audio: AAC, 44.1 KHz, 2 Ch
Language: English | Duration: 30m | Size: 170 MB
Getting to know HOW you want to break into tech
What you’ll learn
Understand the Core Functions of a SaaS Organization
Understand how you can move to a customer-facing role
Identify Key Roles and Responsibilities within Each Department
Understand Cross-Departmental Collaboration
Help you make a career move inside a SaaS company
Requirements
No previous SaaS experience required
Description
This course provides a comprehensive overview of the essential departments within a Software as a Service (SaaS) company, exploring how each function collaborates to deliver high-value, cloud-based software solutions. Ideal for aspiring SaaS professionals, business leaders, or anyone interested in the SaaS industry, this course breaks down the core areas of Product Development, Operations, Customer Success, Marketing, Finance, Legal, HR, Analytics, and IT. This course will also allow you to understand HOW to jump from a non-customer facing role, to a customer facing role in a SaaS company.Learners will discover the unique structure and purpose of each department, gaining insights into how they contribute to the product lifecycle—from initial development and technical infrastructure to customer acquisition and long-term support. A special focus will be on the Customer Success function, encompassing Presales, Sales, and PostSales, and how it plays a pivotal role in ensuring customer satisfaction, retention, and product adoption.By the end of this course, participants will understand how each department functions individually and as part of a cohesive whole to support a SaaS company’s growth and customer success. This course equips participants with practical knowledge and skills to work effectively within a SaaS organization, whether in product development, customer success, or supporting roles, and to understand how to transition from one role to another along their professional career.
Who this course is for
Recent graduates wanting to work in tech or professionals wanting to shift their career to tech
