All You Need To Know About Servicenow Upgrade

A course about Upgrades in ServiceNow. Helps in planning and taking correct steps during Upgrade

What you’ll learn
Complete understanding of the Upgrade Process in ServiceNow
Know the Release cycle of ServiceNow and the names of the versions
Know the useful links for the Upgrade – Release Notes and Upgrade Planning Checklist
Understand the Upgrade Planning Checklist in detail
Request instances Clone
Understand Data Preservers and Excludes Table in the Cloning process
Understand why we see Skipped Logs
Actioning Skipped Logs

Requirements
Must know the basics of ServiceNow, like navigating to different pages in ServiceNow
Having the Admin knowledge is very beneficial but not mandatory if you are just looking to know the upgrade process

Description
This is an Intermediate level training course for ServiceNow. With a duration of about 2 hours, split into 4 sections, the course covers the topics related to UpgradesFor the instructions in this training course, the latest Vancouver Version is used and the whole training will be in the latest Next Experience UIWe cover the key topics related to Upgrades – Why do we need to upgrade?Release cycles in ServiceNowDifferent versions so far releasedHow do you raise an Upgrade requestSteps to follow while upgrading – Upgrade Planning ChecklistKnow how to go through the release notesWhat is a clone and how to raise a Clone requestWhat are Data Preservers and Excludes table listWhat are Skipped Logs and how to action themSteps to minimize the skipped logsThis course is a short, crisp, and full-of-content course regarding the upgrade. Feel free to post your question in the Q&A section and I will respond as early as possible.Finally, I would like to inform you that this course will be in continuous improvement. So, if you have any suggestions to add more content related to ServiceNow upgrades. I will be happy to add them.I recommend that the student has basic knowledge of Administration, especially navigating through the system and also the basics about why we use ServiceNow.

Overview
Section 1: Introduction to ServiceNow Upgrades

Lecture 1 Course Introduction

Lecture 2 Upgrades – THE WHY

Lecture 3 Release Cycle and Version History – THE WHEN

Lecture 4 Useful Links

Lecture 5 Get PDI

Section 2: Preparation for the Upgrade

Lecture 6 Introduction to Preparation

Lecture 7 Upgrade Planning Checklist

Lecture 8 Phase 1 – Release Notes

Lecture 9 Phase 1 – Pre and Post Upgrade Tasks

Lecture 10 Phase 2 – Planning Upgrade & Prep Dev

Lecture 11 Cloning – Data Preservers and Excludes Tables

Lecture 12 Documentation

Section 3: Execution of Upgrade

Lecture 13 Introduction to Execution

Lecture 14 Phase 3, 4

Lecture 15 What are skipped logs?

Lecture 16 Actioning Skipped logs

Lecture 17 Phase 5

Lecture 18 Phase 6, 7

Section 4: The Upgrade

Lecture 19 Introduction to real Upgrade

Lecture 20 Get the instance ready

Lecture 21 Upgrade

Lecture 22 Actioning Skipped logs

Lecture 23 Proactive measures for Skipped logs

Lecture 24 What to keep in mind?

ServiceNow Administrators how want to know their activities during the upgrade – Actioning Skipped logs and Requesting Clones,Business Analysts how want information about upgrades so that they can take knowledgeable decisions for upgrades,Any person how wants to get high-level knowledge about ServiceNow Upgrades