Communicating with Empathy – Udemy

Understanding and applying empathy personally and professionally.

What you’ll learn
Understanding what it is and how it works
The different types of empathy and when to use them
Empathetic listening
How to make some space and develop self awareness

Requirements
No experience necessary but willingness to be open minded and having a growth mindset
Description
Empathy is the core to being human and connecting with others. Without empathy you can’t truly understand what it’s like to be in someone else’s position. As we all change and adapt to our growing world of awareness, empathy takes a front row seat in whatever role you’re in. This course covers the key elements of empathy, why it’s important, and how to integrate core empathy elements in your personal and professional life. In this course, we’ll take time to deep dive into four key things around empathy

understanding what it is and how it works

the different types of empathy and when to use them

empathetic listening, and

how to make some space and develop self awareness

Along the way, each section has examples and exercises to help you understand and apply your learnings along the way. Please keep in mind that empathy is hard and it takes practice and dedication to continuously improve and grow – we all take time to understand, practice and develop over time. I look forward to working through this course with you and providing personal examples that have helped me on my way to understanding and practicing empathy both personally and professionally. I look forward to our journey together.

Who this course is for
This course is for those who want to increase their knowledge around empathy for personal or professional development. Additionally, this course can help those who work cross-functionally in high stress environments, newly promoted and customer service front line workers.