Effective Business Process Mapping

Lean process mapping, workflow process mapping, process mapping for cost reduction etc

What you’ll learn
Principles of business process mapping
Steps to a successful business process mapping
Learn about process mapping techniques
Learn how to do workflow process mapping
Learn about lean process mapping
Three signs your startup need process mapping
Using business process mapping to create a green workplace
Common process mapping mistakes and how to avoid them
Financial process mapping in streamlining business operation
Ways to measure business process
Four steps to cost reduction using business process mapping
Applying process mapping to a hospitality business
Requirements
No requirements
Description
Business process mapping details the steps that a business takes to complete a process, such as hiring an employee or ordering and shipping a product. They show “who”, “what”, “when”, “where” and “how” for these steps, and help to analyze the “why”. These maps are also called business process diagrams and business flow charts. Like other types of diagrams, these maps use symbols such as circles, rectangles, diamonds and arrows to depict the business activities.Business processes mapping can be used to document a current process and to model a new one. Its purpose is to gain a detailed understanding of the process, people, inputs, controls and outputs, and then potentially to simplify it all, make it more efficient and/ or improve the process results. It requires time and discipline to conduct this mapping, but the payoff can be significantly overtime. Mapping has become common in the business world to standardize procedures, become more efficient, meet audit requirements and gain competitive advantage.Business process mapping is better for some types of processes than others. For example, it usually does not lend itself to diagramming decision-making processes. High level, open-ended decision making often has too many intangibles and wild cards to effectively map. business process is better for other two types of processes: transformational and transactional, both of which have more clearly defined activities.

Overview

Section 1: Introduction

Lecture 1 Introduction

Lecture 2 Introduction to business process mapping

Section 2: Principles Of Business Process Mapping

Lecture 3 Accuracy in documenting as -is process

Lecture 4 Keep things simple

Lecture 5 Use technology

Lecture 6 Use accepted metrics to test the process

Lecture 7 Create ownership

Lecture 8 Make processes customer – centric

Section 3: Steps To Successful Business Process Mapping

Lecture 9 Identify the process to be mapped

Lecture 10 Bring together ( The Right) project team

Lecture 11 Gather information

Lecture 12 Interview key figures

Lecture 13 Produce the baseline business process map

Lecture 14 Analyse and identify areas for improvement

Lecture 15 Monitoring improvements

Section 4: Process Mapping Techniques

Lecture 16 Individual staff or small group interviews

Lecture 17 Facilitated discovery workshop

Lecture 18 Analysis of existing documentation

Lecture 19 Direct work observation

Lecture 20 Business analysis design

Lecture 21 Import/ use existing process documentation

Section 5: How To Do Workflow Process Mapping

Lecture 22 Bring together a team

Lecture 23 Gather information and data

Lecture 24 Create the workflow process map

Section 6: Lean Process Mapping

Lecture 25 Introduction to lean process mapping

Lecture 26 Philosophy lean manufacturing

Lecture 27 Just In Time ( JIT)

Section 7: Signs Your Startup Need Process Mapping

Lecture 28 Inefficiencies are overpowering profit

Lecture 29 Difficulty in hosting the onboard experience

Lecture 30 Struggling to optimize your business processes

Section 8: Using Business Process Mapping To Create A Green Workplace

Lecture 31 Choosing the right team and sourcing information

Lecture 32 Talking to the right people

Lecture 33 Drafting your business process map

Lecture 34 Building a green workplace

Section 9: Common Process Mapping Mistakes And How To Avoid Them

Lecture 35 Poor process scoping

Lecture 36 Too much complexity / Lack of analysis

Lecture 37 Inconsistency / lack of maintenance

Lecture 38 Dependence on the wrong people / using ineffective tools

Section 10: Finance Process Mapping In Streamlining Business Operation

Lecture 39 The designing of a personalized financial system

Lecture 40 The identification of areas primed for automation and standardization

Lecture 41 Assisting the human resources department function

Section 11: Ways To Measure A Business Process

Lecture 42 Process effectiveness

Lecture 43 Process efficiency / supplier effectiveness

Lecture 44 Units – in – process / Product cost

Lecture 45 Resource productivity / process cycle time

Lecture 46 Process alignment / process compliance

Section 12: Four Steps To Cost Reduction Using Business Process Mapping

Lecture 47 Know your processes

Lecture 48 Map your processes

Lecture 49 Analyse your processes

Lecture 50 Identify your expenses

Section 13: Apply Process Mapping To A Hospitality Business

Lecture 51 Enhance customer experience

Lecture 52 Expanding the business

Lecture 53 Providing fresh innovation

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