Lean Up – Problem Solving

How to understand root cause and fix it

What you’ll learn
Get to know problem solving technique

Requirements
English language

Description
Welcome to the Problem Solving course based on Lean management!On a daily base we all are confronted with smaller and bigger issues that have an impact on customers, shareholders or employees. The ability for leaders and their teams to solve problems is key in not only minimizing impact but also to prevent re-occurrence. The 4C Problem Solving process (4C – Concern, Cause, Countermeasure & Check) is a structured, data-based, approach to close the gap between where we are and where we need to be. This process is applicable to all issues, operational as well as strategic, and in every situation where an improvement opportunity presents itself.The Problem Solving learning session is designed to enhance your capability to resolve issues by understanding root causes and fixing them. The session provides an overview of the tree concept and the actual problems will be used as cases where the participants will work on (Learning by doing).The course is meant to support your daily work and provide better understanding on problem solving techniques.You’re more than welcome to share the feedback and comments at the end.Hope you’re enjoy yourself here and stay till the last lesson!Thank you for stepping by to improve your work!

Overview
Section 1: Introduction to the course

Lecture 1 Introduction to the course

Lecture 2 Change problem into opportunity

Lecture 3 What’s in it for YOU?

Lecture 4 Agenda

Section 2: Define the Problem

Lecture 5 Understanding Problem Solving

Lecture 6 4C

Lecture 7 Defining the problem

Lecture 8 Tree Concept

Section 3: Causal Chain Continuum

Lecture 9 Investigating the Root Causes

Section 4: Funneling down the problem

Lecture 10 Breaking the Problem down

Lecture 11 Example

Section 5: Countermeasure

Lecture 12 Develop, test and implement

Lecture 13 Ensure to sustain

Section 6: Q&A, Feedback, Contact, Thank you!

Lecture 14 How to reach me

Lean thinkers; Lean beginners; Business related people